A customer who shared a scathing review for a café was left gobsmacked after being branded a ‘miserable c***’ by staff in response to his candidness.
Neil Masey, 54, was unimpressed by Marwood Bar and Coffeehouse in Ship Street, Brighton, during a recent visit and decided to air his views on Facebook this week.
But it appeared the critique didn’t go down well with employees at the venue, who offered a foul-mouthed response to the now-deleted post.
Disappointed with his trip to the café, Mr Masey, from Ovingdean, wrote online: ‘I don’t know why I’m here. I’m not 21 anymore, I prefer sitting on a chair rather than a scaffolding plank.
‘I don’t like zoning (laptop only areas, laptop-free zones etc), moody teenage servers are NOT cool and I prefer to not pay through the nose for anything (Greggs was busy).’
Neil Masey (pictured), 54, was unimpressed by Marwood Bar and Coffeehouse in Ship Street, Brighton, during a recent visit and decided to air his views on Facebook this week
But it appeared the critique didn’t go down well with employees at the venue (pictured), who offered a foul-mouthed response
Disappointed with his trip to the café, Mr Masey, from Ovingdean, wrote online (pictured): ‘I don’t know why I’m here’
In response, the Marwood Facebook account replied: ‘You sir are a miserable c***, stick to Greggs.’
Mr Masey, who used to own a restaurant in the city, said: ‘I am neither of those two things. I was quite taken aback.
‘I have never been called miserable ever before in my life. I have been called the other thing, but not miserable.’
He added today that he believed cafés should never be ‘so miserable and mean to customers’.
‘I have been in business in Brighton for 20 years and had a restaurant for four or five years. You would never talk to a customer like that,’ he said.
In response, the Marwood Facebook account, seen above, replied: ‘You sir are a miserable c***, stick to Greggs’
Mr Masey, who used to own a restaurant in the city, said he was quite ‘taken aback’. Pictured: His response to the venue
‘If he had sent me a message saying “I’m really disappointed about this, what can we do to make it right?” then perhaps the matter could have been resolved.’
Mr Masey now wants to meet the owner ‘face-to-face to ask if that was an appropriate response’.
The café’s director, Harry Petrakas, said ‘Our team are not “moody teenagers”, they are talented, charming wonderful individuals.
‘We can take negative feedback, but come after our team with snide online Facebook comments, and then we take it personally.’
Marwood Bar and Coffeehouse is described on its website as ‘a place staffed by a bunch of coffee ninjas, just trying to get by, who hope one day to sell enough flat whites to buy a Greek island and spend the rest of our days drinking piña coladas.’
The website adds: ‘At Marwood we’re not what you would call normal.’
The eatery has been awarded Best Coffee and Most Brighton Venue in the Bravo awards, and two TripAdvisor certificates of excellence.